Role Overview

Manages Ninety-Two Bakery & Café’s front-of-house experience, creating a fast, friendly, world-class experience for customers and team members while daily running an efficient and profitable business operation through sales, staffing, quality, merchandising, and operations.

Core Functions

• Build and lead a passionate team of front-of-house café associates contributing to the business’s goals, such as relational leadership, sales, and profitability.
• Oversee and enhance day-to-day front-of-house operations and manage staffing (hiring, training, coaching, firing), purchasing, inventory and price adjustments.
• Assists in planning, training, and executing of sales promotions and maintaining a positive community image.
• Ensure that the quality of food, beverages, and customer experience is of the highest quality.
• Use tools and resources such as scheduling software, POS system, financial reports, and more to identify and address issues to meet business requirements and process efficiencies.
• Follow all appropriate health codes and local jurisdiction food handling requirements and model exemplary food health safety practices to employees and customers.

Required Qualifications

• High School Diploma

Preferred Qualifications

• 1-3 years of food & beverage experience
• 1-3 years of customer service experience
• 1-3 years of leadership experience

Work Environment and Physical Requirements

• Restaurant environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Most field jobs: Ability to lift 20 – 75 pounds.

Hours and Schedule

• Average 45 hours per week (7am-4pm).
• Saturdays and Sundays required.
• Minimal travel required for company events and inter-region collaboration.

Benefits 

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance 
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone       
• Company Training Opportunities
• Company-Sponsored Vision Trips