Benefits Coordinator

HR Team

Position in Lubbock

Benefits Coordinator

Team Overview

To passionately serve by providing employee services as well as people-first strategic insight that supports each company’s mission and the organization’s core values.

Job Summary

Serve and support employees by administering and maintaining the organizations’ employee benefits including participant enrollment, employee communications, benefits reporting, and assisting with other Employee Support Team tasks as needed.

Essential Job Functions

  • Maintain accurate employee support records and ensure confidentiality in the handling of all employee files and information
  • Provide excellent customer service through timely and thorough responses to employee benefit inquiries
  • Update benefits data in the employee services information system and on vendor sites
  • Maintain compliance with all plan contracts, agreements and state and federal laws and regulations
  • Assist with technical and administrative aspects of benefits administration
  • Assist with and participate in the review and evaluation of benefits plans
  • Enroll employees with carriers and process life event changes
  • Lead and execute the open enrollment process in collaboration with the Employee Services Manager
  • Provide necessary reports for allocation and billing charges
  • Prepare, lead, and execute annual ACA reporting requirements
  • Complete other benefits reports such as FSA discrimination testing
  • Administer leave-of-absence requests and disability paperwork (FMLA, Medical, Paternity, etc.)
  • Assist in evaluation of reports, in order to assist in decisions and creation of employee support team goals
  • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the employee support team and services performed
  • Assist in new employee onboarding meetings, specifically with benefit communications
  • Assist with bi-weekly payroll preparation, execution, and reporting
  • Actively promote and serve as an ambassador for organizational initiatives

Required Skills & Qualifications

  • Minimum 2 years’ experience with organizational benefits management
  • Proven ability to multi-task, organize and balance several simultaneous projects
  • High proficiency in Excel
  • Strong communication skills both written and verbal
  • Effective time management
  • Analytical thinking skills to exercise sound judgment, and ability to identify and solve problems
  • Working knowledge and willingness to work with technology
  • Ability to maintain highly confidential employee files and information

Work Environment & Physical Requirements

  • Works in temperature-controlled environment
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch
  • Superior communication skills with co-workers, customers, trade partners and vendors
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance
  • Must be able to perform all job expectations safely with or without reasonable accommodations
  • Ability to lift 15-30 pounds

Hours & Schedule

  • 40-45 hours per week (8am-5pm, M-F)
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines
  • Lunch meetings and events outside of normal working hours are required
  • Occasional travel to other company regions or event locations is required


  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone
  • Company Training Opportunities
  • Company-Sponsored Vision Trips
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