Role Overview

Prepare and serve beverages and prepared food items to customers in a warm, friendly and fast-paced manner, providing guests with an excellent customer experience.

Core Functions

• Warmly greet and welcome customers as they enter the café and genuinely engage them in conversation.
• Humbly handle customer feedback in a polite, empathetic and efficient manner.
• Prepare and serve coffee, teas and specialty beverages ensuring an excellent, quality and consistent product is served to customers.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication and making suggestions to surprise and delight customers.
• Fulfill customer orders efficiently and accurately.
• Demonstrate a thorough understanding of menu offerings. 
• Always maintain a well-organized, clean and sanitized environment.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation.

Required Qualifications

• High School diploma or GED.

Preferred Qualifications

• Ability to quickly connect with people.
• Desire to serve others with excellence.

Work Environment and Physical Requirements

• Restaurant environment.
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Ability to lift 20 – 75 pounds.

Hours and Schedule

• Part-time 20 – 29 hours per week.
• Days and weekends required.
• Saturdays required.