Customer Experience Coordinator

HR Team

Position in Amarillo

Customer Experience Coordinator

Team Overview

Build and preserve relationships with current and future homebuyers and provide a world-class experience to them in an effort to serve them well and generate new Betenbough homeowners.

Job Summary

To communicate warmly and efficiently with every Betenbough home buyer, lender, and title company representative while provide world-class service from first impression to closing day.

Essential Job Functions

  • Follow and embrace fundamental sales process that encourages repeat buyers and customer referrals while building Betenbough Homes’ brand reputation
  • Assist and support the sales specialist, as needed, with follow-up communication, customer appointments, option meetings, and preconstruction meetings
  • Serve as first point-of-contact and warmly greet and welcome every customer that walks through our doors to make them “feel at home,” including observing sales teams’ daily calendars, setting appointments for sales team members and being prepared when customers arrive
  • Manage the overall maintenance of the model home/New Home Center including, but not limited to, ordering supplies, scheduling cleaning, daily upkeep,
  • Professionally answer phone calls and emails and respond to all communication in a timely manner
  • Manage the onsite up-system for the sales team members with honesty and attention to
  • Oversee entire closing process, start to finish, and document all communications in CRM system
  • Serve as liaison between home buyer, lender, title company and provide all necessary information and documentation to each party in a timely manner
  • Build relationships with preferred lenders and seek new opportunities for lending partnerships, alongside sales manager
  • Attend all trainings, sales rallies, and participate in coaching exercises with sales manager and sales coaches, which include regular video shops/game film by a third party

Required Skills & Qualifications

  • Hospitable: friendly and welcoming to customers, creating a pleasant and favorable environment for guests
  • Relational: in order to be successful, you must be able to communicate effectively and build trust
  • High emotional intelligence: displays social and self-awareness to adjust sales approach with variety of homebuyers and can self-manage
  • Energy: action-oriented and consistently exhibits positive energy
  • Self-Starter: ambitious; motivation is key
  • Curious: always ask questions, you must discover the needs of those you want to serve
  • Self-manage: superior organizational skills and time management skills
  • Detail-oriented: comprehensive, thorough, correct
  • Communication: must have strong written and verbal communication skills

Work Environment & Physical Requirements

  • Works in temperature-controlled environment
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch
  • Superior communication skills with co-workers, customers, trade partners and vendors.
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
  • Must be able to perform all job expectations safely with or without reasonable accommodations
  • Ability to lift 5-30 pounds

Hours & Schedule

  • 40-45 hrs/week (Monday through Friday 9am-6pm)
  • Max 5 hrs Overtime
  • After hours and weekends may be necessary on occasion for trips, or to meet deadlines.

Benefits

  • Comprehensive Employee Benefit Package
  • Company-issued cell phone
  • Employer-Paid Life, AD&D, LTD Insurance
  • Company Training Opportunities
  • Enrolled into ESOP (Retirement Benefits)
  • Company-Sponsored Vision Trips
  • Paid Time Off Policy
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Caleb
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