Guest Services Receptionist

Gabriela Wilbanks

Position in Lubbock

Guest Services Receptionist

Role Overview

Maintain a warm and welcome environment by greeting and showing compassion to everyone we connect with. Always serve with excellence and build meaningful relationship between our team and those we serve.


Core Functions

  • Managing phone and front desk welcoming
  • Re-stocking food and supply inventory
  • Managing mail in-take and delivery
  • Maintain reception and all common areas (clean and tidy at all times)
  • Detailed and accurate records of calls and guests received
  • Manage multiple tasks at one time
  • Assist in supporting and managing team schedule needs

Role Values

  • Sincere communication skills, both verbal and written
  • Warm and welcoming demeanor at all times (in-person, phone, email)
  • Passion for serving others
  • Commitment to building team collaboration and efficiency
  • Willing to try new things and adapt to new circumstances
  • Problem solver, takes initiative
  • Adaptable and ready to pivot, sees the small details that create a hospitable environment

Work Environment & Physical Requirements

  • Office Role
  • Works in temperature controlled environment.
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
  • Ability to lift 5 – 20 pounds.

Hours & Schedule

  • Average 40 hours per week (8am-5pm, M-F).
  • Minimal travel required for company events and inter-region collaboration.
  • Lunch break may be required.
  • Lunch meetings are occasionally required.
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.


  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone
  • Company Training Opportunities    
  • Company-Sponsored Vision Trips
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