Role Overview

You already know how to stand out in the mortgage industry — now it’s time to use your expertise to pioneer a role and team from the ground up! As the mortgage operations manager, you understand the systems and processes needed for the entire loan cycle, meet all regulatory requirements, and build a talented team with a deep passion for mortgage who will serve customers with excellence. This leadership role will hire, train, develop, innovate, iterate, and drive their team to success!

Core Functions

• Monitor loan processing and underwriting by ensuring loans are processed and underwritten in a timely and accurate manner, following established documented workflow and guidelines.
• Ensure compliance with industry regulations such as the Truth in Lending Act, the Real Estate Settlement Procedures Act, the Home Mortgage Disclosure Act, etc.
• Manage loan pipelines to ensure loans are closed on time and that customers are kept informed throughout the process.
• Write and update quality control, underwriting, and other in-house lending policies.
• Keep up-to-date with industry changes such as regulation/lending requirements.
• Ensure each loan closes on time.
• Analyze current team structure and make adjustments to ensure each team member is in the best position for the business and team member.
• Seek innovative ways to get feedback from customers and create a game plan to address those areas.
• Engage deeply in our relational style of leadership through one-on-ones, training, shoulder-to-shoulder, and proactive development plans.

Preferred Qualifications

• 5-10 years of mortgage experience specifically in origination, processing and underwriting.

Work Environment and Physical Requirements

• Office environment.
• Vision for near, mid-range and far as well as hearing for low, medium and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Ability to lift 5 – 20 pounds.

Hours and Schedule

• Average 40 hours per week (8am-5pm, M-F).
• Minimal travel required for company events and inter-region collaboration.

Benefits 

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance 
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Cell Phone Stipend       
• Company Training Opportunities
• Company-Sponsored Vision Trips