New Home Coordinator

Gabriela Wilbanks

Position in Lubbock

New Home Coordinator

Role Overview

Build and preserve relationships with current and future home buyers and provide a world-class experience to them to serve them well and generate new Betenbough homeowners.

Core Functions

To warmly welcome customers to our sales center, oversee our model home facility/facilities and assist each new home specialist in providing a seamless and world-class experience for every home buyer.

Role Values

  • Warmly greet and welcome every customer that walks through our doors to make them “feel at home” while standing and smiling
  • Manage customer relations throughout the day
  • Prepare for customer arrival by observing sales team’s daily calendars
  • Manage the onsite up-system for sales team members with honesty and attention to detail
  • Proactively prepare the sales environment for the day’s activities
  • Manage the overall upkeep of the Model Home/New Home Center including, but not limited to, ordering supplies, restocking, and coordinating any maintenance items with the warranty manager
  • Professionally answer phone calls and emails and respond to all communication in a timely manner
  • Attend all sales meetings and trainings and fully participate in coaching exercises, including sessions with your manager, sales coach and/or teammates in addition to regular video shops/game film by a third party
  • Assist and support sales team as needed

Required Skills & Qualifications

  • Hospitable: friendly and welcoming to everyone, creating a pleasant and favorable environment for guests
  • Relationship skills: ability to connect with, influence, and inspire change in others and manage conflict to build trust
  • High emotional intelligence: displays social and self-awareness to adjust sales approach with variety of homebuyers, and the ability to self-manage
  • Ambitious: displays a high achievement drive and motivation to constantly grow
  • Energy: action-oriented and consistently exhibits positive energy
  • Team Player: ability to work in a team environment, open to other’s ideas and willing to cooperate and collaborate
  • Strong communication skills: ability to communicate both verbally and written in a professional and persuasive manner

Work Environment & Physical Requirements

  • Vision for near, mid-range, far and accommodation; hearing for low, medium, and high pitch
  • Effective communication skills when dealing with co-workers, trade partners, home buyers, and homeowners
  • Requires valid driver’s license and clean, working vehicle to travel to locations away from the Model Home/New Home Center
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Ability to lift 5-10 pounds

Hours & Schedule

  • 40-45 hours per week
  • After hours may be necessary on occasion for trips, to meet deadlines, to work at marketing events, etc.
  • Position is not exempt from overtime


  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone
  • Company Training Opportunities
  • Company-Sponsored Vision Trips
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