Warranty Technician – Odessa

Gabriela Wilbanks

Position in Odessa

Warranty Technician – Odessa

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Team Overview

To be intentional at delivering a world class customer service experience to all Betenbough homeowners that will develop and preserve a great relationship with them.

Job Summary

To exceed the expectations of every Betenbough homeowner.

Essential Job Functions

  • Embody our cultural cornerstones: Excellence, Unity, Generosity, and Growth
  • Deliver Betenbough Homes professional customer service to all homeowners
  • Answer incoming warranty calls with proper documentation
  • Build relationships daily with homeowners, trade partners, vendors, and warranty team members
  • Responsible for completion of all warranty repair work performed in the home that you are assigned to
  • Responsible for upkeep and maintenance of New Home Center as directed by Warranty Manager
  • Inspect all work for quality and completion, and have the home owner sign off on your work order
  • Schedule the delivery of necessary supplies
  • Use the computer systems and technologies provided to maintain your work order schedule, as well as to schedule trade partners as needed
  • Develop an organizational system for yourself that allows you to be efficient and responsive
  • Know and adhere to all standards set forth in the Betenbough warranties as well as the 2-10 warranty guidelines
  • Make sure all vendors and trade partners are paid in a timely manner for all warranty work completed
  • Ability to learn and perform technical skill sets such as minor plumbing, electrical, drywall, tile, and other cosmetic repairs

Required Skills & Qualifications

  • Communication – Superior
  • Problem Solving – Superior
  • Time Management – Superior
  • Planning/Organization – Superior
  • Mechanically Inclined – Superior

Work Environment & Physical Requirements

  • Works in temperature-controlled environment
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch
  • Superior communication skills with co-workers, customers, trade partners and vendors.
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
  • Must be able to perform all job expectations safely with or without reasonable accommodations
  • Ability to lift 30-50 pounds

Hours & Schedule

  • Typical work week = 45 – 50 hours. 7 a.m. to 5 p.m. Monday – Friday on-call rotation for after-hours and weekends.
  • Minimal travel will be required for company events and inter-region collaboration
  • Meetings and events are occasionally required outside the typical workday

Benefits

  • Comprehensive Employee Benefit Package
  • Company-issued cell phone
  • Employer-Paid Life, AD&D, LTD Insurance
  • Company Training Opportunities
  • Enrolled into ESOP (Retirement Benefits)
  • Company-Sponsored Vision Trips
  • Paid Time Off Policy