IT Support Technician II
Role Overview
IT Support Technicians support our customers in their work by maintaining, troubleshooting and training them on the technologies used in our company, responding rapidly and with exceptional hospitality, communication and customer service to exceed customer expectations, build relationships with our customers and allow them to maintain excellence in their own performance through the use of the technologies they employ.
Core Functions
- Deliver exceptional customer service by striving to exceed expectations in the customers support experience.
- Proactively find new ways to make our employees more fruitful and productive through technology.
- Promote Information Security and Business Continuity through application of department best practices.
- Setup, troubleshoot and maintain all company hardware and software.
- Maintain inventory levels for computer equipment, supplies and accessories and ensure working environments are organized and professional-looking.
- Find new ways to monitor our systems to ensure we know about issues before our users know.
- Continually seek out and propose new systems and technologies, to support and enhance department and customers business processes.
Required Qualifications
- Ability to provide an efficient and professional response to users at all levels of the organization and translate technical knowledge into actionable direction.
- Perform multiple tasks concurrently and respond to emergency situations calmly and effectively.
- Proven troubleshooting skills coupled with diagnostic and problem-solving capabilities.
- Excellent verbal and written communication skills.
- Quickly adapt to changes in technology. Eager to expand technical skillset.
- Working knowledge of the following:o Computer network design, implementation, and security.o Deployment of client software and hardware in an enterprise environment.o Deployment of mobile devices in an enterprise environment.
Preferred Qualifications
- Associate’s degree or higher in Computer Information Systems or similar degree path.
- A+, Network+, or Security+ certification.
- 2 or more years of experience as an IT Support Technician (or similar role).
- Working knowledge of:
- Microsoft Windows 10 and 11
- Apple macOS
- Microsoft 365 licensing and administration
Work Environment and Physical Requirements
- Office environment.
- Vision for near, mid-range and far as well as hearing for low, medium and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
- Ability to lift 20-75 pounds.
Hours and Schedule
- 40-45 hours per week (8am-5pm, M-F).
- Travel is regularly required
- Lunch meetings are occasionally required.
- After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company Training Opportunities
- Company-Sponsored Vision Trips
- Company Issued Cell-Phone
- Reimbursement for home Internet costs up to $100
Department: Technology
Job Type: Full Time
Job Location: Lubbock
Business: Betenbough Business Services
This job is no longer accepting applications.
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Department: Technology
Job Type: Full Time
Job Location: Lubbock
Business: Betenbough Business Services
This job is no longer accepting applications.
