Warranty Coordinator

Warranty Coordinator

Role Overview

To be intentional at delivering a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.

Core Functions

  • Responsible for scheduling all warranty technician proactive and reactive appointments.
  • Provide as needed support to warranty technicians so they can provide world class customer service.
  • Responsible for completion of all warranty work performed in the homes that are assigned to you.
  • Answer incoming warranty calls with professionalism and proper documentation, as well as all proactive calls.
  • Inspect all work for quality and completion within tolerances, while making sure homeowners are delighted.
  • Responsible for ordering necessary supplies and deliveries in a timely manner when needed.
  • Use the company systems and technologies provided to maintain your work order schedule and trade partner schedule.
  • Ensure trade pricing is agreed upon before work begins, while overseeing their work.
  • Ability to solve problems and direct trades to perform the work needed.
  • Know and adhere to all standards set forth in Betenbough warranties as well 2-10 guidelines.

Required Qualifications

  • Bilingual: English and Spanish language skills

Work Environment and Physical Requirements

  • Variation of environments.
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
  • Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
  • Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
  • Ability to lift 5 – 20 pounds.

Hours and Schedule

  • 45 – 50 hours per week (7am-5pm, M-F).
  • Days and weekends required.
  • On-call rotation for some nights and weekends.
  • Minimal travel required for company events and inter-region collaboration.

Benefits

  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-Issued Cell Phone
  • Company Training Opportunities
  • Company-Sponsored Vision Trips
  • Company-Provided Fleet Vehicle
Department: Construction Warranty
Job Type: Full Time
Job Location: Odessa
Business: Betenbough Homes

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Department: Construction Warranty
Job Type: Full Time
Job Location: Odessa
Business: Betenbough Homes