Warranty Coordinator
Role Overview
To be intentional at delivering a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.
Core Functions
- Responsible for scheduling all warranty technician proactive and reactive appointments.
- Provide as needed support to warranty technicians so they can provide world class customer service.
- Responsible for completion of all warranty work performed in the homes that are assigned to you.
- Answer incoming warranty calls with professionalism and proper documentation, as well as all proactive calls.
- Inspect all work for quality and completion within tolerances, while making sure homeowners are delighted.
- Responsible for ordering necessary supplies and deliveries in a timely manner when needed.
- Use the company systems and technologies provided to maintain your work order schedule and trade partner schedule.
- Ensure trade pricing is agreed upon before work begins, while overseeing their work.
- Ability to solve problems and direct trades to perform the work needed.
- Know and adhere to all standards set forth in Betenbough warranties as well as 2-10 guidelines.
Required Qualifications
- Proficient with Microsoft Office Suit and various web-based applications, strong organizational skills, with a servant-minded and supportive posture.
Work Environment and Physical Requirements
- Variation of environments.
- Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
- Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
- Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
- Ability to lift 5 – 20 pounds.
Hours and Schedule
- 45 – 50 hours per week (7am-5pm, M-F).
- Travel is occasionally required.
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company-Issued Cell Phone
- Company Training Opportunities
- Company-Sponsored Vision Trips
Department: Construction
Job Type: Full Time
Job Location: Amarillo
Business: Betenbough Homes
This job is no longer accepting applications.
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Department: Construction
Job Type: Full Time
Job Location: Amarillo
Business: Betenbough Homes
This job is no longer accepting applications.
