Role Overview

Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy, supporting a seamless closing experience.

Core Functions

• Guide each home-buyer through the closing process with empathy, urgency, and diligence.
• Throughout the entire process, form relationships and enthusiastically and warmly communicate with customers and other team members.
• Continually enhance the closing day experience by collaborating with home builders to create a personalized, memorable, and seamless closing day for each home buyer.
• Complete each closing with attention and ownership of detail, communication, and information for the home buyer.
• Execute processing and uploading of documents immediately after closing to ensure timely funding of home purchase.

Preferred Qualifications

• Customer service experience
• Bilingual (English & Spanish)

Work Environment and Physical Requirements

• Office environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• To be considered for this position, you must be at least 18 years old in accordance with company policies and applicable labor laws
• Ability to lift 5 – 20 pounds.

Hours and Schedule

• Average 40 hours per week (8am-5pm, M-F).
• No evenings or Sundays
• Travel is regularly required between Midland & Odessa

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips