Role Overview

Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy supporting a seamless closing experience.

Core Functions

• Guide each home-buyer through closing process with empathy, urgency, and diligence.
• Throughout entire process, form relationships and enthusiastically and warmly communicate with customers and other team members.
• Continually enhance the closing day experience by collaborating with home-builder to create a personalized, memorable, and seamless closing day for each home-buyer.
• Complete each closing with attention and ownership of detail, communication, and information for home-buyer.
• Execute processing and uploading of documents immediately after closing to ensure timely funding of home purchase.

Preferred Qualifications

• Customer service experience

Work Environment and Physical Requirements

• Office environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 5 – 20 pounds.

Hours and Schedule

• Average 20-30 hours per week (M-F).
• Travel is occasionally required.

Benefits

• Company Training Opportunities