Role Overview

Collaborate with and guide home-buyers through the home closing process with excellent communication and empathy supporting a seamless closing experience.

Core Functions

• Guide each home-buyer through closing process with empathy, urgency, and diligence.
• Collaborate with homebuilder and escrow officer to ensure accurate and efficient order opening, calendar management, and diligent, timely communication
• Throughout the closing journey, form relationships while enthusiastically and warmly communicating with homebuyers and team members.
• Continually enhance the closing day experience by collaborating with home-builder to create a personalized, memorable, and seamless closing day for each home-buyer.
• Partner with the escrow officer to see a file through from start to finish, adapting and pivoting as needed to serve homebuilder and homebuyer with excellence. 

Preferred Qualifications

• Customer service experience
• Experience in the title industry
• Qualia software experience

Work Environment and Physical Requirements

• Office environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 5 – 20 pounds.

Hours and Schedule

• Average 40 hours per week (8am-5pm, M-F).
• Travel is occasionally required.

Benefits 

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance 
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone       
• Company Training Opportunities
• Company-Sponsored Vision Trips