Role Overview

Support the software development team by thoughtfully testing new features, identifying issues early, and refining systems through clear, consistent communication. This role exists to ensure our tools are reliable, usable, and aligned with the needs of the teams we serve—always with an eye on both product quality and team success.

Role Responsibilities

• Execute functional, regression, and exploratory testing to ensure software reliability and performance
• Communicate defects and testing outcomes with clarity, context, and ownership using our team’s documentation and ticketing systems
• Advocate for the internal user by validating software from their perspective, prioritizing usability and intuitiveness
• Collaborate with developers and support staff to ensure smooth handoffs and timely resolution of issues
• Identify repeatable patterns and gaps in current processes, suggesting improvements to increase testing efficiency and product quality
• Maintain and refine test plans, checklists, and documentation to support long-term scalability and learning

Required Qualifications

• Highschool Diploma
• Effectively collaborate with teams and customers
• Excellent problem-solving skills and ability to quickly learn without formal training
• Ability to document, verbalize and organize thoughts

Preferred Qualifications

• Associates in Computer Science
• ISTQB Certification
• 1-2yrs experience using JIRA
• 1-2yrs experience in Software Testing
• Knowledge of team software development lifecycle and release processes

Work Environment and Physical Requirements

• Office environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 5 – 20 pounds.

Hours & Schedule

• 40 – 45 hours per week (8am-5pm, M-F).
• Minimal travel required for company events and inter-region collaboration.

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Internet Stipend
• Company Training Opportunities
• Company-Sponsored Vision Trips