Help Build Better Software. Create Better Experiences.

At Betenbough, we believe great software should make people’s work easier, more efficient, and more enjoyable.

As a Software Quality Analyst, you’ll play a key role in ensuring the tools our teams rely on every day are reliable, intuitive, and ready for the real world. You’ll partner closely with Software Engineers, support internal users, investigate issues, and test new features before they ever reach the field.

This isn’t a role for someone who simply follows a checklist.

It’s for someone who is naturally curious, enjoys solving puzzles, asks great questions, and notices details others miss.

If you’ve ever clicked a button just to see what happens—and then clicked it 100 more times to make sure—you might be exactly who we’re looking for.

See the Role in Action

Why This Role Is Different

Most people never get to influence the software they use.

In this role, you’ll help shape it.

You’ll work directly with the people using our Homes and Mobile B applications, helping solve problems, identifying opportunities for improvement, and ensuring new features work the way they should before they reach users across the company.

You’ll collaborate with Software Engineers throughout the development process, helping deliver software that is reliable, intuitive, and aligned with real-world business needs.

The work you do won’t just find bugs.

It will help teams work better, move faster, and serve others more effectively.

The Bigger Picture

Behind every great customer experience is a team equipped with the right tools.

The software our team builds supports homebuilding operations, customer service, communication, and decision-making across multiple companies and departments.

As a Software Quality Analyst, you’ll help ensure those tools are dependable and effective for the people who use them every day.

Your attention to detail, curiosity, and commitment to quality will directly impact the experience of employees throughout the organization and help strengthen the systems that support our mission.

What You’ll Be Responsible For

Software Testing & Validation

• Execute functional, regression, and exploratory testing
• Validate new features before release
• Identify defects, usability concerns, and edge cases
• Ensure software reliability, stability, and performance

User Support & Troubleshooting

• Investigate and troubleshoot application issues
• Gather information and reproduce bugs
• Partner with engineers to identify root causes
• Communicate solutions and updates clearly to users

Quality & Process Improvement

• Document testing outcomes, issues, and support activities
• Help improve testing processes and documentation
• Identify recurring issues and opportunities for improvement
• Contribute to long-term product quality and team effectiveness

Collaboration

• Work closely with Software Engineers and stakeholders
• Advocate for the user experience throughout development
• Support successful feature releases and issue resolution
• Help create software that solves real business problems

The Kind of Person Who Thrives Here

You may be a great fit if you:

• Naturally ask questions and enjoy understanding how things work
• Notice details others often miss
• Enjoy troubleshooting and solving problems
• Have a strong sense of ownership and follow-through
• Communicate clearly with both technical and non-technical audiences
• Balance urgency with accuracy and thoroughness
• Look for ways to improve systems, processes, and user experiences
• Care about helping others succeed
• Stay organized while managing multiple priorities
• Find yourself wondering, “What happens if I click this button 100 times?”

The people who thrive in this role are curious, dependable, detail-oriented, and motivated by delivering a high-quality experience for users.

Required Qualifications

• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication
• Exceptional attention to detail
• Ability to organize and prioritize multiple responsibilities
• Comfort learning new software and technologies
• Ability to work independently and collaboratively

Preferred Qualifications

• Software Quality Assurance (QA) experience
• Technical support or application support experience
• Experience testing web-based or mobile applications
• Familiarity with ticketing, bug tracking, or project management systems
• Experience documenting workflows, processes, or test cases
• Exposure to software development environments

Ideal Backgrounds

• Software Quality Assurance
• Software Testing
• Technical Support
• Application Support
• Business Systems Analysis
• Product Support
• Help Desk or IT Support
• Process Improvement
• Operations or Project Coordination

Schedule

• Full-time, 40 hours per week
• Monday–Friday | 8:00 AM–5:00 PM
• Minimal travel required for company events and collaboration with team members across regions

Benefits

• Comprehensive Employee Benefits Package
• Employer-Paid Life, AD&D, and Long-Term Disability Insurance
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off
• Company-Issued Cell Phone
• Professional Development & Training Opportunities
• Company-Sponsored Vision Trips

Ready to Help Build Software People Can Trust?

If you’re energized by solving problems, improving systems, helping users, and delivering exceptional software experiences, we’d love to meet you.

Apply today and help create tools that make a meaningful impact across our company.