Lead a Team. Solve Problems. Make a Lasting Impact.

A great homeownership experience doesn’t end when a family receives their keys. At Betenbough Homes, our commitment to homeowners continues long after move-in, and our Warranty Team plays an essential role in fulfilling that promise.

We’re looking for a Warranty Manager who loves developing people, taking ownership of challenges, and creating systems that help teams succeed.

In this role, you’ll lead a team responsible for caring for our homeowners, resolving warranty concerns, and ensuring the quality of our homes continues to reflect the standards we believe in.

This isn’t a behind-the-desk leadership role. You’ll be in the field, working alongside your team, collaborating with construction leaders and trade partners, and finding opportunities to make our homes, processes, and people better.

If you’re energized by leading others, aren’t afraid to roll up your sleeves, and believe that great leadership means helping people grow, we’d love to meet you.

What You’ll Spend Your Time Doing

Lead and Develop Your Team

• Coach, encourage, and develop Warranty Team members through regular one-on-one conversations, team meetings, and ongoing feedback.
• Establish clear expectations, follow through on commitments, and hold team members accountable for delivering excellent results.
• Create a healthy team environment where people feel supported, challenged, and motivated to grow personally, professionally, and spiritually.
• Identify opportunities for team members to strengthen their technical skills, expand their responsibilities, and develop as leaders.

Deliver an Exceptional Homeowner Experience

• Oversee daily warranty operations, ensuring work orders are completed with quality, timeliness, and care.
• Help your team navigate homeowner concerns with empathy, professionalism, and a commitment to finding solutions.
• Monitor warranty schedules, team performance, and service quality to ensure homeowners receive a consistent and dependable experience.
• Take ownership of challenging situations and help bring resolution through clear communication and collaboration.

Build Strong Partnerships and Improve Processes

• Develop and maintain relationships with trade partners and vendors, ensuring quality workmanship and accountability.
• Collaborate with construction and regional leaders to identify recurring warranty concerns, address root causes, and improve building practices.
• Stay connected to home quality and completion as homes transition from construction to warranty.
• Partner with regional leadership to establish goals, evaluate performance, and improve systems that create long-term results.

Lead by Example in the Field

• Work alongside Warranty, Detail, and Construction Team members when needed to support operations and solve problems.
• Encourage hands-on learning and help the team build the skills necessary to complete more warranty work in-house.
• Maintain high standards for safety, organization, and professionalism across job sites and homeowner properties.
• Help oversee the appearance and maintenance of New Home Center properties and surrounding communities.

What Will Help You Thrive in This Role

We believe the best leaders bring more than technical knowledge or management experience. They genuinely care about people, take responsibility for outcomes, and look for ways to make things better.

You’ll likely enjoy this role if you:

• Love developing people. You find satisfaction in helping others recognize their potential, grow their skills, and succeed.
• Lead with both care and accountability. You can have honest conversations, establish expectations, and follow through while maintaining strong relationships.
• Take ownership. When something isn’t working, you don’t wait for someone else to solve it.
• Think beyond the immediate problem. You’re curious about why issues happen and motivated to prevent them from happening again.
• Enjoy hands-on work. You’re comfortable stepping into the field, learning new skills, and working alongside your team.
• Build strong partnerships. You communicate clearly, collaborate well, and earn trust with homeowners, teammates, and trade partners.
• Care about personal growth. You’re intentional about developing yourself and encouraging the growth of those around you.

Experience That Will Set You Up for Success

Preferred Qualifications

• Previous experience leading, coaching, or managing teams.
• Experience in residential construction, home warranty, or related service operations.
• Project management experience, including coordinating schedules, resources, and multiple priorities.
• Experience working with trade partners, subcontractors, or vendors.
• Bilingual communication skills in English and Spanish.

While experience is valuable, we’re also interested in leaders who demonstrate strong character, a willingness to learn, and the ability to develop people while driving results.

What to Expect

Schedule and Work Environment

• Monday–Friday, typically 7:00 AM–5:00 PM, averaging approximately 50 hours per week.
• Occasional lunch meetings, after-hours commitments, or weekend events.
• Occasional travel.
• A combination of fieldwork, job-site visits, homeowner interactions, and leadership responsibilities.

Physical Requirements

• Ability to lift 20–75 pounds.
• Ability to stand, walk, crouch, kneel, and reach above and below waist level.
• Frequent walking on uneven surfaces, including dirt, concrete, and rock.
• Ability to navigate active construction environments with moving vehicles, equipment, and building materials.
• Sufficient vision and hearing to safely perform essential responsibilities.
• Must be at least 18 years old.
• Must hold a valid driver’s license and meet company fleet insurance eligibility requirements.

Why Betenbough Homes?

At Betenbough Homes, we believe the work we do matters, but so do the people we become along the way.

You’ll have opportunities to develop your leadership, invest in your team, build meaningful relationships, and contribute to a company committed to making a positive difference in the lives of employees, homeowners, and communities.

Our Benefits Include:

• Comprehensive employee benefits package
• Employer-paid life, AD&D, and long-term disability insurance
• Employee Stock Ownership Plan (ESOP) retirement benefits
• Paid time off
• Company-issued cell phone
• Company-sponsored training and development opportunities
• Company-sponsored Vision Trips

Ready to Lead With Purpose?

If you’re passionate about developing people, solving meaningful problems, and creating an exceptional experience for homeowners, we invite you to explore what leadership could look like at Betenbough Homes.

Apply today and help us build something that lasts.