Warranty Technician

HR Team

Position in Midland

Warranty Technician

Role Overview

To be intentional at delivering a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.

Core Functions

  • Responsible for completion of all warranty work performed in the homes that are assigned to you.
  • Answer incoming warranty calls with professionalism and proper documentation, as well as all proactive calls.
  • Inspect all work for quality and completion within tolerances, while making sure homeowners are delighted.
  • Responsible for ordering necessary supplies and deliveries in a timely manner when needed.
  • Use the company systems and technologies provided to maintain your work order schedule and trade partner schedule.
  • Ensure trade pricing is agreed upon before work begins, while overseeing their work.
  • Ability to solve problems and direct trades to perform the work needed.

Required Skills & Qualifications

  • Certifications, degrees, etc.

Work Environment & Physical Requirements

  • Works outside in uncontrolled conditions. Position will be subject to possible extreme weather and driving conditions (rain, snow, high winds, sand storms).
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
  • Works outside in uncontrolled conditions. Position will be subject to possible extreme weather and driving conditions. (rain, snow, high winds, sand storms)
  • Superior communication skills with co-workers, customers, trade partners and vendors.
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
  • Frequent walking on uneven surfaces. (dirt, concrete, rock, trusses etc.)
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
  • Must be able to perform all job expectations safely with or without reasonable accommodations.
  • Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment/tools, and various construction materials.
  • Ability to lift 20-75 pounds.
  • Should live within 20 minutes of the Midland New Home Center.

Hours & Schedule

  • 45 – 50 hours per week (7am-5pm, M-F).
  • 1 hour lunch required.
  • On-call after hours and weekends will be required on a rotating schedule
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines
  • Minimal travel required for company events and inter-region collaboration.

Benefits

  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone
  • Company Training Opportunities    
  • Company-Sponsored Vision Trips
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Caleb
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