Position in Midland

Warranty Technician

Role Overview

To be intentional at delivering a world class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.

Core Functions

Responsible for completion of all warranty work performed in the homes that are assigned to you.
Answer incoming warranty calls with professionalism and proper documentation, as well as all proactive calls.
Inspect all work for quality and completion within tolerances, while making sure homeowners are delighted.
Responsible for ordering necessary supplies and deliveries in a timely manner when needed.
Use the company systems and technologies provided to maintain your work order schedule and trade partner schedule.
Ensure trade pricing is agreed upon before work begins, while overseeing their work.
Ability to solve problems and direct trades to perform the work needed.

Required Skills & Qualifications

Certifications, degrees, etc.

Work Environment & Physical Requirements

Works outside in uncontrolled conditions. Position will be subject to possible extreme weather and driving conditions (rain, snow, high winds, sand storms).
Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
Works outside in uncontrolled conditions. Position will be subject to possible extreme weather and driving conditions. (rain, snow, high winds, sand storms)
Superior communication skills with co-workers, customers, trade partners and vendors.
Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
Frequent walking on uneven surfaces. (dirt, concrete, rock, trusses etc.)
Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
Must be able to perform all job expectations safely with or without reasonable accommodations.
Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment/tools, and various construction materials.
Ability to lift 20-75 pounds.
Should live within 20 minutes of the Midland New Home Center.

Hours & Schedule

45 – 50 hours per week (7am-5pm, M-F).
1 hour lunch required.
On-call after hours and weekends will be required on a rotating schedule
After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines
Minimal travel required for company events and inter-region collaboration.